abc4 Privacy Policy

abc4 may collect the following types of information for account registration, verification, transaction processing, and customer support:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, or bank transfer)

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and duration of site visits
• Cookies and session data (see Section 6 below for details)

The above information is collected solely to improve service quality, ensure security, and meet legal obligations. If information is collected for any marketing purpose, your explicit consent will be obtained beforehand.

abc4 uses the collected information for the following purposes:

• Identity verification and account management: completing registration, ensuring login security, and maintaining account protection.
• Financial transaction processing: completing deposit and withdrawal requests and preventing fraud.
• Customer support: resolving your issues via 24/7 live chat and email.
• Platform improvement: analyzing user experience to improve service quality.
• Legal compliance: adhering to anti-money laundering (AML) and know your customer (KYC) requirements.
• Technical security: detecting cyber attacks and preventing unauthorized access.

Without your consent, abc4 will never transfer your information to third-party advertisers or unrelated organizations.

abc4 takes industry-standard technical and organizational measures to keep your personal information secure.

3.1 Encryption and Security Technology

All data transmissions are secured through SSL (Secure Socket Layer) encryption technology. Stored information is encrypted using industry-standard encryption algorithms so that no unauthorized person can read it in any way.

3.2 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet legal obligations thereafter. Following a request to close your account, abc4 will delete or anonymize your personal information within a reasonable time, unless retention is required by law.

3.3 Access Control

Only authorized staff may access your information, and they operate under strict confidentiality agreements. System security is ensured through regular security audits.

abc4 does not sell your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

• Payment processors: only the information necessary to complete transactions with bKash, Nagad, Rocket, and authorized banking partners.
• Technology service providers: for server hosting, data analytics, and cybersecurity services — these partners also adhere to privacy standards equivalent to ours.
• Legal authorities: information may be provided in response to a court order or legal obligation.
• Fraud prevention agencies: with recognized organizations to detect money laundering or fraudulent activity.

For any sharing beyond the cases above, your prior consent will be obtained.

As an abc4 user, you have the following rights over your own information:

5.1 Right to Access Information

You may request details of the personal information abc4 holds about you at any time. We are required to provide that information within a reasonable time.

5.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

5.3 Right to Delete Information

Where there is no legal obligation to retain it, you may request that your account and associated information be deleted.

5.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications or optional data processing at any time. Withdrawing consent does not affect processing that was lawfully carried out prior to withdrawal.

To exercise these rights, email [email protected] or contact our support team via 24/7 live chat.

The abc4 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that enhance your browsing experience.

6.1 Types of Cookies

• Essential cookies: required to maintain login sessions and security — these cannot be disabled.
• Functional cookies: used to remember your preferences (such as language).
• Analytics cookies: used to analyze site usage patterns and improve service quality.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some abc4 services from functioning properly.

abc4 provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. This is ensured through an age verification process at the time of registration.

If we are informed that a minor's information has been collected by mistake, abc4 will immediately delete that information and close the associated account.

For operational purposes, abc4 may store or process your information on servers located outside Bangladesh. In such cases, we ensure that the receiving party maintains equivalent privacy protection standards.

All international data transfers are completed through encrypted channels and are used only for the purposes described in this policy.

abc4 may update this privacy policy from time to time. For significant changes, abc4 will notify you via your registered email address or through a notice when you log in to the platform.

Continuing to use the service after an update means you agree to the revised policy. For this reason, we recommend reviewing this page regularly.

The "Last updated" date at the top of the page indicates when the most recent change was made.

bKash, Nagad, Rocket, and bank transfer methods are available for transactions on abc4. The minimum deposit amount for each payment method is ৳500 and the minimum withdrawal amount is ৳1,000.

Payment information (account numbers, bank details, etc.) is used solely to complete transactions. abc4 never stores your full payment credentials — only the minimum required to verify a transaction is retained.

If you have any questions, concerns, or complaints about this privacy policy, please contact the abc4 support team. We take all complaints seriously and will work to provide a resolution within a reasonable time.